Help from the house
A little help,
whenever you need it.
Support for your Infusion Lab account, pickup orders and Club membership.
Talk to the Infusion Team.
Email info@infusionlabcoffee.com or visit us at 4638 Mission Blvd, San Diego, CA 92109. Include what happened and, for an order, its date and order reference. Please never send sign-in codes, your member QR code or full payment card details.
Signing in by phone.
Sign in with a phone number you control and the verification code sent by text. Email is optional. If a code has not arrived, check the number and country code, then use the resend option when it is available. Contact the team if you no longer have access to your registered number.
Your pickup order.
Open Orders in the app to check your existing order and its pickup status. If payment was interrupted or you are unsure whether an order went through, check Orders before paying again. Open the order details to ask the house for help.
Drops, balance and the Club.
Drops displays the rewards linked to your verified account. Your balance and its history are shown in your account. My Club shows your current membership and available privileges. Contact us about a missing balance, a payment or a membership change; include the relevant date and reference if you have it.
Your information and choices.
Manage notification preferences in the app. You can submit an account access, correction or deletion request from your profile, or contact the team at the email above. Identity verification may be needed. Read our Privacy Notice and Account Terms for more information.