INFUSION LAB BUSINESS

Ordering, clearly.

Wholesale orders supplied by Infusion Labs LLC, doing business as Infusion Lab, 4638 Mission Blvd, San Diego, CA 92109.

Your account and prices

Ordering is available to approved business accounts after their product prices, tax treatment and pickup setup are confirmed. Review the selected pack, quantity, minimum and any volume price before paying. Only the products and totals shown in your final checkout are included. Prices on a previous order do not set the price of a new order.

Payment and order confirmation

Card information is collected by Square on its secure checkout. An application, quote, proforma document or payment-return screen is not proof of payment. Your account shows the verified payment result. If a result is being checked, do not pay again; contact the Lab.

Pickup

Choose an available pickup at least 48 hours ahead. All pickup times use Pacific time. Desserts and frozen cookies are pickup only. Shipping is not available in this release. Wait for a ready notification when one is shown for your order; payment alone does not mean your order is ready immediately.

Changes, cancellations and missed pickup

Contact the Lab as soon as you need to change or cancel an order. We will check its payment and preparation status and confirm the available resolution with you before making a change. A request or a pickup hold does not automatically cancel or refund a payment. If a payment arrives after the scheduled pickup, or a pickup is missed, our team must confirm the next step with you. Do not travel for an expired pickup time.

Products and handling

Follow the verified storage, ingredient, allergen and preparation information supplied for each product. Check with our team before ordering if you need information that is not listed. Cookies supplied frozen must be baked according to the instructions provided with the product; do not assume all products are ready to eat. An ingredient description is not an allergen-free or cross-contact guarantee.

Receipts and records

Download your order document from Orders. Only verified paid orders receive a paid receipt. A proforma invoice is clearly marked unpaid or under review. Account suspension stops new orders while keeping your existing order history available.

Talk to the Lab

info@infusionlabcoffee.com · Please include the order reference for order questions. Report a problem promptly so we can investigate and confirm a resolution.

Order terms version: business-2026-10-21